CERTIFICATIONS:
TECHNICAL SKILLS: AWS, Docker, Terraform, Jenkins, Kubernetes, Git, Ansible, VMware ESX, Celerra, Clariion, Symmetrix, VNX, Centerra, Rainfinity, Isilon, Vplex
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Resolve complex technical issues across various platforms, specializing in VNX (file and block), Celerra. Provide primary support and escalate high-priority issues for NetApp, VMAX, Symmetrix DMX, Hitachi, XtremIO, Isilon. Train and mentor Junior Technicians and hardware platform engineers.Resolved HA and Performance issues. Deliver remote support to Field Engineers on-site, enhancing problem resolution efficiency
Delivered high-level technical support to internal, domestic, and international EMC customers. Developed creative solutions for complex technical problems and contributed to a centralized problem resolution database. Monitored software service calls, provided status updates, and ensured customer satisfaction. Collaborated with customers to resolve issues on Windows Server, UNIX, HPUX, NT, SUN Solaris, AIX, and MVS operating systems. Vmware ESX servers. Escalated complex issues to appropriate channels and mentored Level I Support Engineers.
Provided escalation support for messaging and BlackBerry users on Sprint accounts. Administered Domino and Exchange users, managed BES and Visto Servers, and provided remote server management
Highly responsible and multi-talented DevOps professional with over 10 years of progressive experience in technical support and systems engineering. Proven capabilities in automation, cloud services, and infrastructure management.
Strong analytical abilities, excellent communication skills, and a commitment to delivering high-quality results in fast-paced environments