Max
Michel

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CERTIFICATIONS:

  • AWS Cloud Practitioner
  • AWS Solutions Architect
  • Terraform Certified

TECHNICAL SKILLS: AWS, Docker, Terraform, Jenkins, Kubernetes, Git, Ansible, VMware ESX, Celerra, Clariion, Symmetrix, VNX, Centerra, Rainfinity, Isilon, Vplex

  • Git
  • Linkedin
  • Codepen

Number of Visitors

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Experience

Computer Data Source
Febuary 2014 - Present
Senior Technical Specialist

Resolve complex technical issues across various platforms, specializing in VNX (file and block), Celerra. Provide primary support and escalate high-priority issues for NetApp, VMAX, Symmetrix DMX, Hitachi, XtremIO, Isilon. Train and mentor Junior Technicians and hardware platform engineers.Resolved HA and Performance issues. Deliver remote support to Field Engineers on-site, enhancing problem resolution efficiency

DellEMC
October 2006 - Febuary 2014
Technical Specialist III

Delivered high-level technical support to internal, domestic, and international EMC customers. Developed creative solutions for complex technical problems and contributed to a centralized problem resolution database. Monitored software service calls, provided status updates, and ensured customer satisfaction. Collaborated with customers to resolve issues on Windows Server, UNIX, HPUX, NT, SUN Solaris, AIX, and MVS operating systems. Vmware ESX servers. Escalated complex issues to appropriate channels and mentored Level I Support Engineers.

Internoded Inc
Fedbuary 2005 - 2006
Support Analyst Level 3

Provided escalation support for messaging and BlackBerry users on Sprint accounts. Administered Domino and Exchange users, managed BES and Visto Servers, and provided remote server management

Skills

  • MERN Stack
  • Devops
  • infrastructure as code
  • Software Architect
  • Python

PROFILE

Highly responsible and multi-talented DevOps professional with over 10 years of progressive experience in technical support and systems engineering. Proven capabilities in automation, cloud services, and infrastructure management.

Strong analytical abilities, excellent communication skills, and a commitment to delivering high-quality results in fast-paced environments